Virtual Conference

PLA 2014 Virtual Conference logoBlack Belt Librarians: How to Effectively and Safely Inform Patrons of Library Rules

Friday, March 14
1:30–2:30 PM

One of the most difficult functions of a library staff member is confronting patrons who aren’t behaving appropriately in the library. This session will provide practical tips and examples of how to best insure patron compliance while keeping safety a top priority.

Presenter: Warren Graham, Warren Davis Graham Training & Consulting, Indian Trail, N.C.